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Setting the Stage:
- Positive Activities Developments CIC (PAD-CIC) is a community-driven, not-for-profit organization founded by Mark Fenty.
- PAD-CIC focuses on developing renewable energy, conservation, and sustainable food solutions that tackle societal challenges at regional, national, and international levels.
By providing domestic energy advice, they aim to help communities adopt sustainable practices. However, Mark faced a challenge common to many business owners: navigating the technical side of things.
Roadblocks Encountered:
- As the founder of a community-led company, Mark Fenty is deeply involved in the mission of PAD-CIC but admits to not being very tech-savvy. One of the organization’s goals was to offer free domestic energy advice to the public via its website.
- Mark needed a way to automate the advice process without having to handle complex technical setups or continuously manage interactions himself.
The Game Plan:
- To overcome this challenge, PAD-CIC turned to Orimon AI to develop a simple yet powerful solution—an AI assistant that would be trained to provide domestic energy advice directly on their website.
- The bot was designed to answer common questions, offer tips, and guide visitors in understanding how they could reduce energy consumption and make their homes more energy-efficient.
Taking Action:
- Orimon AI’s chatbot was seamlessly integrated into the PAD-CIC website, designed to handle visitor queries with minimal input from Mark or his team.
- The bot was trained on the organization’s key resources and frequently asked questions, making it easy for users to access practical, relevant advice. Importantly, the setup was user-friendly, allowing PAD-CIC to operate the system with ease despite Mark’s limited technical expertise.
The Impact:
- 50% increase in leads: Since implementing Orimon AI, PAD-CIC saw a significant rise in engagement, with more visitors reaching out for further assistance and advice.
- Improved accessibility: The bot made it easier for users to get the advice they needed, leading to better interaction with the community and more effective communication of PAD-CIC’s mission.
What We Learnt:
- For organizations like PAD-CIC, having a user-friendly, automated system like Orimon AI allows them to serve their communities without getting bogged down in technical complexities.
- The bot not only made it easier for visitors to get advice but also boosted engagement, directly leading to a measurable increase in leads.
Closing Thoughts:
Orimon AI helped PAD-CIC overcome their technology-related challenges by providing an easy-to-use chatbot that gave visitors instant access to free domestic energy advice. The result was a 50% increase in leads and a smoother interaction between the organization and its community.
The Road Ahead:
Mark Fenty is excited about the future with Orimon AI, stating that PAD-CIC plans to continue using the chatbot long-term.
It has become an integral part of their operations, allowing them to focus on their mission of community service while the bot handles incoming inquiries effortlessly.
"As someone who's not very tech-savvy, I'm really impressed with the bot," says Mark Fenty, reflecting on how Orimon AI has simplified his organization’s operations.