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Setting That Stage:
Kiizen IT Consulting Sdn Bhd, founded by Ryan Chuah, is an IT services company known for offering tailored solutions to meet the unique needs of businesses. With a focus on scalable and flexible services, Kiizen aims to solve both current challenges and future goals without tying clients down with restrictive contracts. They are committed to delivering high-quality support before, during, and after implementation, ensuring customer satisfaction every step of the way.
Roadblocks Encountered:
- Kiizen’s website lacked an intelligent chatbot, which caused difficulties for visitors when navigating the site.
- Many visitors found it hard to get answers to their queries, which led to confusion and an overall poor customer experience.
This often resulted in visitors leaving the site without finding the information they needed, impacting both engagement and potential leads.
The Game Plan:
Kiizen wanted to enhance the user experience on their website by implementing a support bot that could help visitors navigate the site more effectively, providing clear answers to their queries and improving overall engagement.
Taking Action:
Kiizen opted for Orimon AI, which provided a customizable and intelligent chatbot. The bot was trained using Kiizen’s own data, enabling it to address customer inquiries specific to the services and information Kiizen offers. The goal was to create a more seamless and guided experience for visitors, especially around topics related to compliance, which was an area of frequent inquiry.
The Impact:
- Improved Client Engagement: After deploying Orimon, Kiizen saw a 50% increase in the number of visitors who were able to research and find answers to compliance-related questions.
- Enhanced User Experience: The support bot significantly improved website navigation and provided real-time assistance, making it easier for visitors to engage with the site’s content and services.
What We Learnt:
- Targeted Assistance: By training the chatbot on their own data, Kiizen ensured that the bot could effectively answer questions specific to their business and services, providing relevant and accurate information to website visitors.
- Better Navigation: The bot addressed one of the primary challenges of the website—helping visitors find what they were looking for more easily, which contributed to a better overall user experience.
Challenges Faced:
The initial challenge was the lack of a bot to guide visitors, leading to unanswered questions and missed engagement opportunities. By implementing Orimon, Kiizen was able to overcome this and create a more user-friendly platform.
Closing Thoughts:
The introduction of Orimon AI allowed Kiizen IT Consulting to enhance the navigation experience on their website, making it easier for visitors to find information and get their queries answered. The result was an increase in client engagement and a more positive overall experience for website users.
Next Steps:
Looking forward, Kiizen plans to integrate the chatbot further by embedding it in articles and using it as a support tool in their consultation work, particularly around compliance-related topics, offering a value-added service to their clients.
"I highly recommend Orimon. Orimon offers a versatile AI chatbot solution that covers a wide range of uses." — Ryan Chuah, Founder of Kiizen IT Consulting Sdn Bhd.