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Bolo Homes Real Estate, founded by Jason Gavadza, is a real estate company known for its team-driven approach to helping clients find their perfect homes. At Bolo Homes, finding the right property is more than just making a sale—it’s about providing a customized, supportive team experience. Their agents work together to craft personalized strategies, ensuring every client's unique needs, budget, and goals are met with precision and care.
Roadblocks Encountered:
- Bolo Homes faced challenges with website navigation. Visitors often struggled to find the information they needed, leading to confusion and a poor user experience.
- Many visitors left the site without having their questions answered, which led to a noticeable drop in engagement and potential leads.
- Before implementing the chatbot, Bolo Homes struggled with website navigation and high support volume.
The Game Plan:
Bolo Homes wanted to implement a support bot to improve website navigation and enhance the overall experience for visitors. The goal was to help visitors quickly and efficiently find relevant information without frustration or confusion.
Taking Action:
They chose Orimon AI to create a more intelligent and customizable chatbot solution. The chatbot was trained on Bolo Homes’ data, allowing it to respond to specific customer queries. Jason and his team learned that breaking down questions into smaller, more manageable queries made the bot’s performance even better. This helped streamline the process of answering complex real estate questions and ensured that the chatbot delivered more accurate responses.
The Impact:
- 50% Reduction in Support Ticket Volume: Since implementing Orimon AI, Bolo Homes saw a significant drop in the number of support tickets, as the chatbot was able to handle many queries that would have otherwise been escalated to the support team.
- Improved User Experience: Visitors could now navigate the website more easily, getting their questions answered in real time without having to contact support or leave the site in frustration.
What we Learnt:
- Customizable Support: By training the chatbot on their specific data and optimizing the way it handled queries, Bolo Homes was able to offer a more tailored and efficient customer experience.
- Smarter Question Handling: Dividing complex questions into smaller ones improved the accuracy of the chatbot's responses, making interactions smoother and more effective for website visitors.
Closing Thoughts:
By implementing Orimon AI, Bolo Homes was able to significantly improve their website’s navigation and reduce the volume of support tickets. Visitors were able to get quick answers to their questions, improving engagement and customer experience on the site.
The Road Ahead:
Looking ahead, Bolo Homes plans to expand their use of Orimon AI, with a focus on creating conversational real estate experiences for their website visitors and leads, offering even more personalized interactions.
"My experience with Orimon has been a valuable resource right out the gate with some tender loving care needed to fix minor bumps in the road. When support has responded back, I’m thankful that each time they have had a solution for me. So patience on my part is needed. I’m thankful for the team and excited for our future together." — Jason Gavadza, Founder of Bolo Homes Real Estate.